MY Pocket Drone
Items purchased directly from our online store are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case our customer service will work with you to ensure the completion of your new order.
If you dislike the item for any reason, you can contact us within 30 after delivery. Returns must be in brand new condition, with original packaging and proof of purchase without any other damage or defective parts. We will refund the price you paid deduct all shipping charges after we have received the item, checked the condition and made sure the original accessories are included (all items must be without any damages or scratches). Returns are subject to a 10% restocking fee.
Broken Within 48 hours
If the item is faulty due to a manufacturing fault within 48 hours after delivery, we will arrange to resend a replacement or refund depending on your preference. We will refund the price you paid deduct all shipping charges after we have received the item.
If the problem can be solved by other ways like upgrading the system or spare parts we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops, crashes or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.
1. All customers need to confirm with our customer service about the return address and details before you send the defective item back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.
2. Under all of the above situations any resend or refund will be made only after we get the returned item, confirm the item is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.
3. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.
4. We advise you to put a note in the returned package that includes the following details:
1) Your order number;
2) The returned item's name
3) Your return reasons.
This note will help expedite our processing time.